Shipping Guide

Shipping Guide

How Can I Trace My Order?

  1. You can follow your order both during processing and after it has left our warehouse
  2. Processing: You can check the status in "My Orders" page in your LovDock account.
  3. Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order. Tracking information is also available in your Order Details page.

Notice: We will ship within 48 hours after payment.

How Do I Change My Delivery Address?

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service (or email to service@twyihu.com) Now!

What shipping methods do you offer and what is the estimated delivery date?

Shipping from Overseas Warehouse:
Warehouses Shipping Type Shipping time Country
UK Warehouse UPS, YODEL, TUFFNELLS 3-5 business days UK & Other EU countries
US Warehouse UPS, FEDEX, USPS 3-5 business days United States
DE Warehouse(Germnay) DPD, ALX 3-5 business days Germany & Other EU countries
AU Warehouse(Australia) Fastway, Couriersplease , POST 4-8 business days Australia
IT Warehouse(Italy) BRT Bartolini 3-4 business days Italy
ES Warehouse(Spain) SEUR 4-8 business days Spain
FR Warehouse(France) Gedios,GLS, DPD, Pallet, K+N 3-5 business days France & Other EU countries
CN Warehouse(China)

China Post

10-20 business days Worldwide

Is Shipping Included in The Prices?

If products are marked "free shipping", then you will do not need to pay for shipping cost.
For products without "free shipping", you need to use the online system to generate a shipping quote for your order. Please put the desired number of items in your shopping cart and then click to the checkout page, and then you can find shipping prices for different shipping services.


Part of USA Warehouse items will be charged 9% of the sale price for tax additional if the shipping address is California and New Jersey, please email us if you have any question about the item’s price. 

USA Warehouse free shipping to USA except the Alaska and Hawaii and islands as Puerto Rico.

FR Warehouse free shipping to France except Corsica and overseas territories.

AU Warehouse only provide free shipping to Sydney metro and Melbourne metro, other areas of Australia shipping fee is charged according to the product's weight and size additional.

ES Warehouse free shipping to Spain except Islas Canarias, Islas Baleares Ceuta and Melilla.
IT Warehouse free shipping to Italy except island areas.

How Do I Cancel An Order?

Please contact us as soon as you realize you need to cancel. Contact Customer Service or email at service@twyihu.com

How Do I Get My Order Status?

You can find out you order status in "Order Details" page in your LovDock account.

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