Of course! Just contact us and we'll update your details. You can do this at any time up until 24 hours before we dispatch your item(s) for delivery. If your items have already been dispatched, changing your delivery address isn't usually possible, and you may be charged for arranging redelivery.
Yes, once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order. Tracking information is also available in your Order Details page.
Your order requires processing time and shipping time. The processing time may be different for each item.
The shipping time is based on the method of shipment you choose.
Usually delivery will happen within 48 hours of dispatch. And it may take 2-7 days to arrive.
We use different delivery services depending on the size of the parcel and the zone you are. For details please see our shipping guide page.
The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction.
Your refund should appear almost immediately, but it can vary depending on the bank and type of card you've used. Please check returns and refunds.
No, this is not something that we are able to do.
You are free to cancel your order and get a full refund up until the product has been dispatched, simply contact us at email@example.com and we'll cancel the order for you.
Usually we will send you a confirm email after you placed an order, but if you didn’t received it, just feel free to contact us at firstname.lastname@example.org for details.
At twyihu.com, we do our best to ensure the quality of all our products. Despite the series of quality
checks, occasionally products do arrive with damage. Should your product not arrive in perfect condition,
our dedicated Customer Care Team is on hand to resolve the issue and to advise on the best solution,
including refund or repair options.
In order to help us assess the situation, we ask that you send a photograph of the product fault to email@example.com and we will try our best to solve it for you.
Please check your dispatch confirmation, it maybe that you will have items to follow at a later date. If you placed your order online you may also track your order here ‘My Account’ by logging into your account.
Firstly, we're sorry you received the wrong product. Please contact us at firstname.lastname@example.org details of your order and what you've received and we'll get it sorted.
Registration is an optional service provided by LovDock. By registering, your shopping experience will be faster and you can enjoy more special promotions and better service.
Look for the Sign In link at the top of twyihu.com page and click on it. When the Log in page displays, click the Forgot your Password? link. When Reset Password displays, enter your E-Mail Address and click Reset Password. We will e-mail password information to the address provided at registration.
We currently do not offer this service, however you will find on the product pages about how to install it.
You can only use one coupon at a time. If you’re spoiled for choice, you’re welcome to use whichever one works out better and save any others for your next order.
Coupon can't be used for special promotion items but for normal original price items.
The best way of finding an item on our web site is to perform a search by the item description. Type the description or name of the item in the Search Field located at the top of our homepage. If you experience difficulty finding a particular item, feel free to contact our live chat.
Firstly, a big, warm welcome to twyihu.com - we're thrilled you'd like to place an order. Simply create an
account and start browsing the web.
We can take orders online, and we will need to take full payment in advance, but we take most credit and debit cards, and accept payment via Paypal.
We are only an online retailer in order to keep our selection large, prices low, and service exceptional.
We currently accept the PayPal and Credit Cards payment (Visa, Mastercard, American Express, JCB and Discover etc.)
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